In today\u2019s fast-changing IT environments, companies need solutions that are both scalable and cost-efficient. That\u2019s where our KACE MSP offering comes in \u2014 combining flexible licensing with optional fully managed hosting of your KACE Appliance.
Whether you’re an MSP or an internal IT team, our model adapts to your real usage \u2014 not the other way around.<\/p>\n\n\n\n
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While the KACE SMA and SDA MSP model introduces a different commercial approach, the core experience remains the same -you still get the full functionality of KACE, including endpoint management, deployment, performance, updates, and vendor-backed reliability, just as with the regular licensing model. The key differences lie in flexibility and service: instead of a fixed license count, the MSP model operates on a Commit + Usage structure, allowing you to scale dynamically and pay only for what you actually use beyond your baseline. To keep everything easy, accurate and fair: This approach is ideal for: Imagine CyberSec provides a managed service for your Quest KACE Systems Management Appliance (SMA) and Systems Deployment Appliance (SDA) to ensure a stable, secure, and optimally operated endpoint management environment. <\/p>\n\n\n\n Our KACE MSP + Hosting solution is ideal for: Beyond standard KACE offerings, we provide: <\/p>\n\n\n\n <\/p>\n\n\n\n
1. Commit licenses: <\/strong>
– Fixed number of devices agreed upfront
– Invoiced annually, quarterly or monthly
– Ensures a predictable base cost
2. Overusage: <\/strong>
– Only applies if you exceed your committed number of devices
– Calculated based on actual monthly usage
– Billed monthly or quarterly
This means you only pay extra when you actually grow<\/strong>.
In addition, unlike the standard model where vendor support is your primary contact, we act as your first-line support, providing faster, more personalized assistance and reducing the need to engage directly with the vendor for day-to-day issues. For more complex or escalated cases, the second line of support is provided directly by Quest.<\/p>\n\n\n\nTransparent Billing Model<\/strong><\/strong><\/strong><\/h2><\/div>\n\n\n\n
1. Automatic monthly usage report
2. If usage exceeds the committed amount:
\u2013 The difference is charged on a monthly or quarterly base
If you stay within your committed volume \u2014 no additional costs apply<\/p>\n\n\n\nWhy This Model Works<\/strong><\/strong><\/strong><\/h2><\/div>\n\n\n\n
<\/strong>– Growing companies with fluctuating device numbers
– MSPs managing multiple clients
– Organizations that want to avoid overpaying for unused licenses
Key Benefits<\/strong>:
\u2714 Predictable base cost
\u2714 Pay-as-you-grow flexibility
\u2714 No penalties for staying under usage
\u2714 Scalable for MSP environments<\/p>\n\n\n\nOptional: Fully Managed KACE Appliance Hosting<\/strong><\/h2><\/div>\n<\/div><\/div>\n\n\n\n
The service includes hosting, operation, maintenance, patch management, and deployment support.
Hosting is provided in Germany on a dedicated appliance and delivered in a fully GDPR compliant, secure infrastructure operated by Imagine CyberSec.
compliant, secure infrastructure operated by Imagine CyberSec.<\/p>\n\n\n\nActivity<\/strong><\/td> Frequency<\/strong><\/td> Notes<\/strong><\/td><\/tr> Systems Management Appliance (SMA)<\/strong><\/td><\/tr> Host SMA appliance<\/td> Ongoing<\/td> Host the Quest KACE Systems Management Appliance in the Supplier\u2019s managed hosting environment in Germany on a dedicated appliance and provide the underlying infrastructure required for operation of the appliance.<\/td><\/tr> Monitor hosted SMA availability<\/td> Ongoing<\/td> Monitor the operational availability and general health of the hosted SMA environment and take reasonable steps to address service-impacting issues.<\/td><\/tr> Perform SMA backups<\/td> Daily<\/td> Perform daily backups of the hosted SMA appliance and retain backup data in accordance with the retention periods set out in this Service Schedule.<\/td><\/tr> Restore SMA from backup <\/td> On request \/
as required<\/td>Use reasonable efforts to restore the hosted SMA appliance from an available backup where restoration is required due to system failure, corruption, or other recoverable incident.<\/td><\/tr> Update SMA software<\/td> As required<\/td> Configure and manage KACE agent updates to maintain compatibility of managed client devices. Monitor the agent update process and report problematic clients to the Client.<\/td><\/tr> Update KACE agents<\/td> As required<\/td> Configure and manage KACE agent updates to maintain compatibility of managed client devices. Monitor the agent update process and report problematic clients to the Client.<\/td><\/tr> Monitor SMA health<\/td> Weekly<\/td> Review the operational health of the SMA and liaise with Quest support where required in the event of errors affecting supported functionality.<\/td><\/tr> Configure and monitor KACE patching<\/td> Weekly<\/td> Configure and monitor patch schedules to support patch deployment to managed client systems. Report client systems that fall outside agreed patch compliance expectations.<\/td><\/tr> Manage KACE inventory<\/td> As required \/
on request<\/td>On request remove\/archive obsolete devices and add new devices. Monitor inventory data and report problematic clients.<\/td><\/tr> Secure connection to the KACE admin console<\/td> optional<\/td> Two complimentary licenses are provided for highly secure access to the KACE Admin interface via Zero Trust Network Access.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n Systems Deployment Appliance (SDA)<\/strong><\/td><\/tr> Update SDA software<\/td> As required<\/td> Update the KACE SDA and related Remote Site Appliances (RSAs) to current supported versions where technical prerequisites, compatibility requirements, and maintenance conditions are met.<\/td><\/tr> Monitor SDA health<\/td> Weekly<\/td> Review the operational health of the SDA and liaise with Quest support where required in the event of errors affecting supported functionality.<\/td><\/tr> Update driver repositories<\/td> On request<\/td> Update the SDA driver repository for new hardware models or updated driver packs on written request from the Client.<\/td><\/tr> Create new KACE Boot Environments (KBE)<\/td> On request<\/td> Create new KBE builds when required due to new driver packs, build changes, or deployment requirements.<\/td><\/tr> Update source media<\/td> On request<\/td> Upload and maintain Microsoft Windows source media required for scripted installations, where provided or approved by the Client.<\/td><\/tr> Secure connection to the KACE SDA console<\/td> Required<\/td> Highly secure access from extern to the KACE SDA console in the client environment via Zero Trust Network Access (ZTNA Access point will be provided and installed into client network).<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n Who Is This For?<\/strong><\/strong><\/strong><\/h2><\/div>\n<\/div><\/div>\n\n\n\n
– Managed Service Providers (MSPs)
– Mid-sized companies without dedicated infrastructure teams
– Enterprises looking to externalize endpoint management<\/p>\n\n\n\nWhy Choose IM CyberSec MSP Licenses?<\/strong><\/strong><\/strong><\/strong><\/h2><\/div>\n<\/div><\/div>\n\n\n\n
– Customized solutions (including AI-enhanced workflows)
– Flexible licensing aligned with real usage
– Expert support and consultation
– End-to-end service (Licensing + Hosting + Optimization)<\/p>\n\n\n\n