KACE MSP Offering: Endpoint Management with FLEXIBLE Licensing & Hosting Options

In today’s fast-changing IT environments, companies need solutions that are both scalable and cost-efficient. That’s where our KACE MSP offering comes in — combining flexible licensing with optional fully managed hosting of your KACE Appliance.

Whether you’re an MSP or an internal IT team, our model adapts to your real usage — not the other way around.

While the KACE SMA and SDA MSP model introduces a different commercial approach, the core experience remains the same -you still get the full functionality of KACE, including endpoint management, deployment, performance, updates, and vendor-backed reliability, just as with the regular licensing model. The key differences lie in flexibility and service: instead of a fixed license count, the MSP model operates on a Commit + Usage structure, allowing you to scale dynamically and pay only for what you actually use beyond your baseline.

1. Commit licenses:
– Fixed number of devices agreed upfront
– Invoiced annually, quarterly or monthly
– Ensures a predictable base cost

2. Overusage:
– Only applies if you exceed your committed number of devices
– Calculated based on actual monthly usage
– Billed monthly or quarterly

This means you only pay extra when you actually grow.

In addition, unlike the standard model where vendor support is your primary contact, we act as your first-line support, providing faster, more personalized assistance and reducing the need to engage directly with the vendor for day-to-day issues. For more complex or escalated cases, the second line of support is provided directly by Quest.

To keep everything easy, accurate and fair:

1. Automatic monthly usage report

2. If usage exceeds the committed amount:
– The difference is charged on a monthly or quarterly base

If you stay within your committed volume — no additional costs apply

This approach is ideal for:
– Growing companies with fluctuating device numbers
– MSPs managing multiple clients
– Organizations that want to avoid overpaying for unused licenses

Key Benefits:
✔ Predictable base cost
✔ Pay-as-you-grow flexibility
✔ No penalties for staying under usage
✔ Scalable for MSP environments

Imagine CyberSec provides a managed service for your Quest KACE Systems Management Appliance (SMA) and Systems Deployment Appliance (SDA) to ensure a stable, secure, and optimally operated endpoint management environment.

The service includes hosting, operation, maintenance, patch management, and deployment support.

Hosting is provided in Germany on a dedicated appliance and delivered in a fully GDPR compliant, secure infrastructure operated by Imagine CyberSec.

compliant, secure infrastructure operated by Imagine CyberSec.

Activity	Frequency	Notes
Systems Management Appliance (SMA)
Host SMA appliance	Ongoing	Host the Quest KACE Systems Management Appliance in the Supplier’s managed hosting environment in Germany on a dedicated appliance and provide the underlying infrastructure required for operation of the appliance.
Monitor hosted SMA availability	Ongoing	Monitor the operational availability and general health of the hosted SMA environment and take reasonable steps to address service-impacting issues.
Perform SMA backups	Daily	Perform daily backups of the hosted SMA appliance and retain backup data in accordance with the retention periods set out in this Service Schedule.
Restore SMA from backup	On request / as required	Use reasonable efforts to restore the hosted SMA appliance from an available backup where restoration is required due to system failure, corruption, or other recoverable incident.
Update SMA software	As  required	Configure and manage KACE agent updates to maintain compatibility of managed client devices. Monitor the agent update process and report problematic clients to the Client.
Update KACE agents	As  required	Configure and manage KACE agent updates to maintain compatibility of managed client devices. Monitor the agent update process and report problematic clients to the Client.
Monitor SMA health	Weekly	Review the operational health of the SMA and liaise with Quest support where required in the event of errors affecting supported functionality.
Configure and monitor KACE patching	Weekly	Configure and monitor patch schedules to support patch deployment to managed client systems. Report client systems that fall outside agreed patch compliance expectations.
Manage KACE inventory	As  required / on request	On request remove/archive obsolete devices and add new devices. Monitor inventory data and report problematic clients.
Secure connection to the KACE admin console	optional	Two complimentary licenses are provided for highly secure access to the KACE Admin interface via Zero Trust Network Access.

Systems Deployment Appliance (SDA)
Update SDA software	As required	Update the KACE SDA and related Remote Site Appliances (RSAs) to current supported versions where technical prerequisites, compatibility requirements, and maintenance conditions are met.
Monitor SDA health	Weekly	Review the operational health of the SDA and liaise with Quest support where required in the event of errors affecting supported functionality.
Update driver repositories	On request	Update the SDA driver repository for new hardware models or updated driver packs on written request from the Client.
Create new KACE Boot Environments (KBE)	On request	Create new KBE builds when required due to new driver packs, build changes, or deployment requirements.
Update source media	On request	Upload and maintain Microsoft Windows source media required for scripted installations, where provided or approved by the Client.
Secure connection to the KACE SDA console	Required	Highly secure access from extern to the KACE SDA console in the client environment via Zero Trust Network Access (ZTNA Access point will be provided and installed into client network).

Our KACE MSP + Hosting solution is ideal for:
– Managed Service Providers (MSPs)
– Mid-sized companies without dedicated infrastructure teams
– Enterprises looking to externalize endpoint management

Beyond standard KACE offerings, we provide:
– Customized solutions (including AI-enhanced workflows)
– Flexible licensing aligned with real usage
– Expert support and consultation
– End-to-end service (Licensing + Hosting + Optimization)